I just bought this phone a few weeks ago for use in San Francisco, specifically because my Sprint phone gets zero reception in the client office where I am. I don't even carry this phone around normally. And, wouldn't you know it, when I take it out of my bag after arriving in my hotel room, the screen is busted. This really blows. Luckily, it's a very cheap phone and easily replaceable. And, I didn't even pay for it to begin with. :)